RCS Models RCS Models

Spark - TrueScale - Bizarre - HPi Racing - Universal - Hornby - IXO - NEO - Norev

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Please e-mail sales@rcsmodels.co.uk to avoid disappointment.

About Us This web site is owned and operated by RCS Models who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
RCS Models
Unit 16, Cromwell Park Dental Care Cromwell Park.Banbury Road Chiping Norton OXON OX7 5SR United Kingdom
Phone: 01451 822801
Fax:
Email: sales [at] rcsmodels [dot] co [dot] uk
My VAT Registration Number

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa and Mastercard via the online ordering system.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling
These are as follows:
UK First Class
UK Recorded (you pay for the option of signing for the package).
European - Standard Rate.
World - Standard

However, if you choose "UK Next Day" - "European Air Sure" or "International Signed For" this gives up to £41 compensation if your order is lost or damaged.

Delivery Schedule Deliveries are normally within 7 working days for UK & Europe. International orders are generally delivered between 7 and 25 working days.

Back Orders If your item is not in stock, we maybe able to back order for you depending on manufactures stock!

Tax Charges We charge a flat rate per product and don't have any means of refunding to Overseas customers.

Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.

Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01451 822801 (International +44 01451 822801) or fax us on or write to us at Unit 16, Cromwell Park Dental Care Cromwell Park.Banbury Road Chiping Norton OXON OX7 5SR United Kingdom

Privacy Policy RCS Models do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

Spark - TrueScale - Bizarre - HPi Racing - Universal - Hornby - IXO - NEO - Norev